This Policy describes our policies and practices for collecting, handling, storing, using, and disclosing personal information. It also deals with how you can complain about a breach of the privacy laws, access the personal information we hold about you and have that information corrected (where necessary).
POLICY STATEMENTThis is the Privacy Policy of Our Ark Mutual Ltd (ACN: 627 006 213) “Our Ark”. Within this Privacy Policy, “Our website” refers to all information, services, text, graphics and other data contained under the domain name https://ourark.com.au “we”, “our” and “us” refers to Our Ark and its related entities; and “you” or “your” refers to the person providing personal information and/or accessing our website.
At Our Ark, your privacy is extremely important to us. We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner.
Our Ark supports:
> Fair, transparent and open collection practice and management of personal information;
> Processes that ensure personal information is accurate, complete, current and secure;
limiting the use of personal information.
> An individual’s right to see and where necessary, request to correct personal information about themselves; and
to limit the use of personal information.
WHAT IS PERSONAL INFORMATION?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?
The personal information we collect generally includes your name, date of birth, gender, and contact details including your address. We may also ask for information specific to the product or service you decide to purchase from us such as details of any property. There might be occasion where we collect and maintain sensitive information about you, such as membership of any professional associations and or if there are any criminal convictions.
HOW DO WE TREAT YOUR PERSONAL INFORMATION?
We will only collect, use or disclose your personal information with your freely given, specific, informed, and unambiguous consent, unless otherwise permitted or required by law. We will do so in a fair and reasonable way. You may withdraw your consent at any time by contacting us. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services without this information. We will only retain personal information for as long as necessary to provide you with a service, or for as long as required by law.
We do not share your personal information with third parties, except where required by law or with your consent.
From time to time, we may use your contact details to send you offers, updates, newsletters or other information about products and services that we believe will be of interest to you. Upon request, we will inform you of the source of information used of these communications. You may always opt-out of these communications, and you may unsubscribe at any time by notifying us that you wish to do so.
ACCESS AND CORRECTIONS
We take reasonable steps to ensure that the personal information we collect and store, use or disclose is accurate. We do rely on you to advise us of any amendments required to your information to ensure it is accurate. You may ask us for access to your personal information at any time or request your data in a format to be portable/transferred to another service provider. You can also ask us to correct, amend or delete your personal information if you feel, and we agree, that it is inaccurate, irrelevant, out of date or incomplete. You are able to make this request for no cost. If you would like to seek correction of your personal information, please contact us. Our contact details are at the end of our Privacy Policy under “Contact Us”. We will assess your request for correction or erasure in accordance with our legal obligations and inform you of the outcome.
CHILDREN’S PRIVACY
As required by the Australian Privacy Law, if we become aware that we have unintentionally collected personal information from a child under the age of 18 without appropriate consent, we will take steps to delete that information as required by law.
AUTOMATED DECISION MAKING
We do not use automated decision-making processes to offer our services to you. However, as required by Australian Privacy Law, should there be any change in the future, we will inform you about these type of automated decisions to be made, and you will have the right to request information about such processes.
COOKIES
We use “cookies” to collect information about you and your activity across our website. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified. If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired service without them. This policy covers only the use of cookies between your computer and our website; it does not cover the use of cookies by any advertisers.
VARIATIONS
Our Terms of Use may be varied at any time without notice (where permitted by law) for security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of our website, by publishing the varied Terms of Use on our website. We will indicate on our website that these Terms of Use have changed; however, we are under no obligation to specifically contact or notify you of any variation to these Terms of Use. You accept that by doing this, we have provided you with sufficient notice of the variation. By your use of our website after any variation, you are taken to have accepted the new Terms of Use.
THIRD PARTY SERVICES
We may employ third-party companies and individuals on our websites - for example, analytics providers and content partners. These third parties have access to your personal information only to perform specific tasks on our behalf and are legally obligated not to disclose or use it for any other purpose. We may also provide your information to other parties if we are required to do so by law or where we are permitted by law to do so.
SECURITY
We take security seriously, and we will take all reasonable steps to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We have a range of technical and organisational measures (e.g. multi-factor authentication, access controls etc.) to protect your personal information. However, we must advise that no method of electronic transmission or storage is 100% secure and cannot guarantee the absolute security of your data.
LINKS
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot assume responsibility for their treatment of your personal information. This privacy policy only covers our website and privacy practices.
SERIOUS INVASION OF PRIVACY
Under Australian Law, if you believe your privacy has been seriously invaded by our actions, you may have the right to take legal action in addition to making a complaint to us or to the OAIC (contact details below).
DATA CONTROLLER OR PROCESSOR ROLES
Depending on the circumstances, Farm Shield may act as a data controller (responsible for determining the purposes and means of processing your personal information) or as a data processor (processing information on behalf of another entity). We are committed to fulfilling our obligations under the Privacy Act in both roles, including ensuring that any third parties processing information on our behalf do so in accordance with our privacy and security standards.
DATA BREACH NOTIFICATION
In the event of a data breach that likely results in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, and no later than 72 hours after becoming aware of the breach, in accordance with the Notifiable Data Breaches (NDB) scheme. We will also take steps to mitigate any potential harm.
CHANGES TO PRIVACY POLICY
We may make changes to this Privacy Policy from time to time and place any updated version of the Privacy Policy on our website. Please review our Privacy Policy and Website periodically for changes. Your continued use of our website, products or services, providing further personal information to us after this Privacy Policy has been updated or revised constitutes your acceptance of the revised Privacy Policy.
Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.
COMPLAINTS
If you have any concerns about how we have handled your personal information, including whether we have complied with the Privacy Act or this Privacy Policy, please contact us.
Our contact details are at the end of our Privacy Policy under “Contact Us”.We will respond within 30 calendar days of receiving your complaint.
For more information on how we handle complaints, refer to our Frequently Asked Questions.You may also contact the Office of the Australian Information Commissioner (OAIC) to raise complaints regarding any Privacy or Personal information in nature.
Tel: 1 300 363 992
Email: enquiries@oaic.gov.au
Post: Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Australia
CONTACT US
If you would l formationabout our Privacy Policy or about how we manage your personal information, please contact us at hello@ourark.com.au
Last updated May 2025
Our Ark acknowledges the Traditional Custodians of the land on which we operate, live, and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past and present.
